INTEGRITE Our CSR approach

Environmental and societal issues are at the heart of the news (global warming, rising energy and raw material costs...). At Les Jardins de Gaïa, we understood right from the start that these issues would become increasingly pressing if we didn't act quickly. These values have been part of our DNA since the very beginning, and CSR (Corporate Social Responsibility), which has been in the media for only a few years, was already part of our internal and external commitments.

It's anchored in all our daily actions, supported by enterprising management and a team of 85 committed employees, which is how we were awarded the Bioentreprise Durable® label in 2018.

How does this translate into everyday life, in France in our workshops and in the tea countries, with our partners? To answer this, we have published our 2018/2020 CSR Report listing all the actions we have taken around 6 pillars: governance, human resources, quality, fair practices, the environment and local roots. To give you an overview, here are the key points.

"Entrepreneurial respect for people and the earth, for a fairer life and a peaceful future" Les Jardins de Gaïa Board of Directors

Against a backdrop of democratization in the organic sector, we are defending an organic approach that makes sense, that remains coherent and demanding, and that meets the real demands of consumers, as citizens increasingly involved in a common future.

Pillar no. 1: organizational governance

Ensuring the economic sustainability of our family-run, artisanal and independent SME
Involve stakeholders through consultation, dialogue and information
Communicate internally and externally, and continuously improve

Pillar no. 2: Human resources

Creating jobs: a daily challenge met by giving young people a chance
Cultivating the desire for training, stimulating teams and giving depth to the content of each individual's functions/assignments
Cultivating well-being in the workplace while maintaining a work/life balance

Pillar no. 3: Quality

Ensure product quality through rigorous, regularly rewarded quality control
Improve quality policy at all times through product and system certifications
Total customer satisfaction

Pillar No. 4: Fair practices

Maintain solid, lasting relationships with producers, who are genuine partners, whether long-standing or recent.
Increase the impact of purchases by supporting producer organizations and diversification.
To be loyal and transparent with our customers, by strengthening our presence in the field.

Pillar no. 5: the environment

Preserve biodiversity, in France through an environmental impact analysis, and in our supply chains in partnership with producers.
Reduce energy consumption (100% renewable) and waste (100% recycled)
Make innovative environmental choices: eco-design for 27 years, upcycling.

Pillar no. 6: local roots

Promoting organic and fair trade products to schoolchildren, the general public and decision-makers..
Passing on the passion for tea through the Maison de Thé, salons, the Ecole de Thé and open days.
Support meaningful projects and go even further with the creation of the Jardins de Gaïa Endowment Fund (2020)

Our CSR audit scores over the years

2017 : 72%
2019 : 77%
2021 : 80%
2023 : 84%

Would you like to find out more?

DOWNLOAD THE FULL 2018/2020 CSR REPORT