INTEGRITE Our CSR approach
Environmental and societal issues are at the heart of the news (global warming, rising energy and raw material costs...). At Les Jardins de Gaïa, we understood right from the start that these issues would become increasingly pressing if we didn't act quickly. These values have been part of our DNA since the very beginning, and CSR (Corporate Social Responsibility), which has been in the media for only a few years, was already part of our internal and external commitments.
It is embedded in everything we do on a daily basis, driven by an entrepreneurial leadership team and a staff of 85 dedicated employees—which is why we were awarded the Bioentreprise Durable® certification in 2018.
How does this translate into our day-to-day operations—in France at our facilities and in tea-producing countries with our partners? To answer this question, we published our 2018–2020 CSR Report, which details all the initiatives we’ve undertaken across six pillars: governance, human resources, quality, ethical practices, the environment, and local engagement. To give you an overview, here are the key points.
“Doing business with respect for people and the Earth to ensure a fairer life and a secure future.” Les Jardins de Gaïa Executive Committee
As organic farming becomes more widespread, we advocate for organic farming that is meaningful, consistent, and rigorous—and that meets the genuine needs of consumers, who are increasingly engaged as citizens working toward a shared future.
Pillar No. 1: Organizational Governance
- Ensuring the economic sustainability of our family-owned, artisanal, and independent small business
- Engaging stakeholders through consultation, dialogue, and information sharing
- Communicating internally and externally and continuously improving
Pillar No. 2: Human Resources
- Creating jobs: a daily challenge we meet by giving young people opportunities
- Foster a desire for learning, motivate teams, and deepen the substance of each person’s role and responsibilities
- Fostering well-being at work through a healthy work-life balance
Pillar No. 3: Quality
- Ensuring product quality through rigorous quality control that is regularly recognized
- Continuously improving our quality policy through product and system certifications
- Fully satisfy customers
Pillar No. 4: Ethical Business Practices
- Maintaining strong, lasting relationships with producers—our true partners—whether long-standing or new.
- Increase the impact of our purchasing by supporting producer organizations and promoting diversification.
- Be loyal and transparent toward customers through a strengthened presence in the field.
Pillar No. 5: The Environment
- Preserving biodiversity—in France through environmental impact assessments, and within supply chains in partnership with producers.
- Reduce energy consumption (100% renewable) and waste (100% recycled)
- Make innovative environmental choices: eco-design for 27 years, upcycling.
Pillar No. 6: Local Roots
- Introducing and sharing organic and fair-trade products with schoolchildren, the general public, and decision-makers…
- Spreading a passion for tea through the Tea House, tea salons, the Tea School, and open houses.
- Supporting meaningful projects and taking things even further with the creation of the Les Jardins de Gaïa Endowment Fund (2020)
Our CSR audit scores over the years
- 2017: 72%
- 2019: 77%
- 2021: 80%
- 2023: 84%
- 2025: 86%
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